SupportCRYO XC™ / CRYO XC™ Plus

CRYO XC™ / CRYO XC™ Plus Installation

As part of CRYONiQ service, CRYO XC™ & CRYO XC™ Plus equipment generally includes on-site Installation that ensures that the installed equipment is in perfect working order and ready for day to day operation.

Before Install, the owner/manager of the cryotherapy location will need to decide on the final number of new operators and to submit the names of the new operators that will be trained on Training day. This information must be submitted to the assigned CRYONiQ technician at least two weeks before Training Day on [email protected]                           

How does Install of the CRYO XC™/CRYO XC™ Plus proceed?

As a general rule, install usually starts at 9 AM. This will depend on the delivery status of the equipment, the customers’ schedule as well as the availability of technicians.
Scheduling a specific time outside of the regular hours or working day for install and training may be possible in some cases.

Delivery

Smooth delivery is also a part of the install process as the client may not have facilities suitable for the storage of two large crates before the day of install.
That is why delivery may have to be scheduled for the Install date. We coordinate delivery with the freight forwarder as per requirements.

Liquid Nitrogen Delivery

 Another important part of the install and training process is arranging liquid nitrogen for the install date. In an ideal scenario, liquid nitrogen is delivered on the morning of the install or on the days coming up to the install so that the equipment can be tested and demonstrated on-site during training. This may be subject to additional requirements from the Liquid Nitrogen Supplier.

Once the equipment has been delivered, the process is as follows:

  1. Unload the crates from the van/truck/lorry and place them in a safe location.
  2. Unpack the Equipment
  3. Disassemble required parts
  4. Transport the parts to the selected install site.
  5. Assemble the equipment
  6. Operation Check – Electrical & Technical
    i. Power
    ii. Take off protective elements
    iii.  Check the connections on transfer hoses
  7. Liquid Nitrogen Test – First check after connecting the unit on-site.
  8. General Test
  9. Test with client inside
  10. Cleanup after install
  11. Proceed to Operator Training

The technician or technical staff installing the equipment must follow the instructions in the CRYO XC™ Installation Manual at all times.

* In some cases, installation may not be an included service.

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