After Purchasing Equipment

In this section, you will learn about what happens after a business has bought a cryo chamber.
What type of service and support do our customers receive?

Delivery

What delivery options does CRYONiQ offer and what packaging does it come in?

CRYONiQ offers delivery to all states and regions.
Our freight forwarders deliver by Air, Sea, and Land.
On some occasions, delivery can take place days before the install and may require dedicating storage space for the delivered crates.

Learn more about the packaging the CRYO XC™ Plus / CRYO XC™ arrives in or request a quote.

Install & Training

How does installation and operator training take place?

All basic safety requirements must be discussed and fulfilled before proceeding to istalling the cryotherapy chamber.
The requirements are determined by a risk assessment performed by a gas expert.

The facilities should have sufficient passage for the cryotherapy equipment to be transported into the Cryo Room.
Install & Training should only be agreed once the approximate delivery date is known and must be scheduled at least 3 weeks prior to delivery.
The client should have a reliable liquid nitrogen supplier in place before install in order to be able to operate the equipment.
The nitrogen supplier should be able to provide LN2 on the day of install or on the days coming up to the install.
Install & Training takes approximately 4 hours if there aren't any complications.
Operator Certificates are presented to the staff that have taken part in training.

"My experience with Cryo Innovations was amazing. Hands down from top to bottom every staff member was super helpful, friendly, and made sure we were successful."

JON ENKE, TAN LA

Tech. Suppport

What Service can customers expect from CRYONiQ after they've purchased a CRYONiQ cryotherapy chamber?

Product Support

  • 24/7 Product Support.
  • Remote diagnostics and updates.
  • 24+ Month Warranty on Parts
  • 24+ Month Warranty on Service
  • Stock of spare parts maintained for quick replacement.

How do we proceed?

The customer/owner/operator must report the technical issue to the CRYONiQ Support Team, after which we proceed to Troubleshooting.
Troubleshooting will require a description of the issue and any available evidence of the issue. Such as videos, photos and a timeline of the development of the issue.
Troubleshooting requires participation of the operator or person responsible for upkeep.
The available evidence is examined and subsequent actions are determined by CRYONiQ guidelines. These Guidelines are established to ensure quick troubleshooting and to speed up issue resolution.
Communication is done via Phone, e-mails, Skype, chat & messaging apps.
A decision can be made within 24 hours. This timeframe is subject to the input and results of Troubleshooting.
After the issue has been repaired a technical report is issued.

Our Service Team

We have a team of 5 technicians in-house for online and on-site support and an external partnership with dozens of technicians.

(302) 303 0870
[email protected]

Maintenance

How do I perform routine maintenance of the cryotherapy equipment

Routine maintenance involves regular drying at the end of operation.
The area surrounding the unit may require regular cleaning, due to dust an water buildup.
During training, we discuss Operation guidelines that can help improve the longevity of the cryotherapy chamber. We provide more details to our customers upon request.

What is the Lifetime of the CRYO XC™ / CRYO XC™ Plus?

The oldest CRYO XC™ cryotherapy units were built in 2017 and still remain in great condition.
The CRYO XC™ was designed to last for a minimum of 10 years when following proper maintenance protocols.

Warranty

What are the Warranty terms for the CRYO XC™ and CRYO XC™ Plus

The 24+ Month Limited Warranty on Parts is guaranteed to all customers.

The 24+ Month Limited Warranty on Service is guaranteed in select territories.

Territories hover: USA, UK, Slovakia, Czech Republic, Hungary, Germany, Italy, Australia, New Zealand, France, Denmark, South Korea, Romania

Limited Warranty on Parts

CRYO XC™ Plus The CRYO XC™ Warranty on Parts guarantees the replacement of parts in case of defects in material and workmanship under normal use for a period of 2 Years from the date of delivery, or up to 7,000 sessions, whichever comes first.
CRYO XC™ The CRYO XC™ Plus Warranty on Parts guarantees the replacement of parts in case of defects in material and workmanship under normal use for a period of 2 Years from the date of delivery, or up to 7,000 sessions, whichever comes first.

Limited Warranty on Service

CRYO XC™ Plus The 2 Year Limited Service Warranty includes On-Site service that covers manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 24 months from the date of the original retail purchase by the first end-user/customer or up to 7,000 sessions. Whichever comes first.
CRYO XC™ The 2 Year Limited Service Warranty includes On-Site service that covers manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 24 months from the date of the original retail purchase by the first end-user/customer or up to 7,000 sessions. Whichever comes first.

In some cases, the local sales rep may include further extensions to the original warranty period.
Read more about the CRYONiQ Warranty on the CRYO XC™ Plus and CRYO XC™ cryocabin.

Can I get a Warranty extension?

Yes, warranty extensions are available in all states for a fee.

How do you take care of customers after the warranty has expired?

Our Customers can request service even after the warranty period is over.
We offer post-warranty service for a fee.
Our options include prepaid service packages that allow the customer to keep their unit covered by a warranty.
Please speak to a representative to get more details.

Can I get my unit refurbished?

Yes, we offer refurbishing services after the warranty has expired.

Marketing

Do you offer any advice on marketing for cryotherapy and how do you help customers make the most of their new equipment?

Marketing Cryotherapy for Businesses

The Marketing section focuses on businesses looking to install a cryotherapy machine and learning how to increase footfall and customer retention.

Adding cryotherapy to an existing business with a revenue stream and a customer base can be a lot easier than starting out new.

However, whatever phase your business may be in, your customers will need incentives as to why they should give the new treatment a go.

You can offer customers special packages, subscriptions, & discounts.

Unlimited Subscriptions, Packages and Discounts
Monthly & Yearly Subscriptions
Session Packages
Limited Time Offers
Cryotherapy Gift Cards

Connect with your customers

Through social media like Facebook, Instagram
Start a website or start a blog discussing how customers are benefiting from using your services, including posting reviews, sending out newsletters or regular updates.
Give customers the chance to schedule their own appointment through scheduling software
Word of mouth. Treat your customers well and they will spread the word.
Motivate your customers with a referall program

To make it easier for your startup, make use of available marketing material from CRYONiQ

Useful content for your website like images and videos and FAQ
Social media  content
Promotional material

If you'd like to learn more about these methods get in touch with our team

Other Useful Links & Information

News/Blog

Get updates on cryotherapy and cryotherapy machines for business and home.

CRYO XC™ Brochure

View the CRYO XC™ Brochure or download it.

Used Cryotherapy Equipment

Refurbished and used cryotherapy machines for sale.

Stock Units

Buy stock Cryo Chambers for faster lead times.

Request Quote

Get a Quote on the CRYO XC™ Plus or CRYO XC™ cryosauna.