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    Warranty

    Learn about the Warranty conditions for the CRYO XC™ and CRYO XC™ Plus.

    As part of our service, we guarantee a 24+ Month Limited Warranty on Parts with all new purchases. Our 24+ Month Limited Warranty on Service is available in select territories..

    Get more details on our warranty by scrolling down, by going to our Warranty Conditions on the Product Support page, or by reading our Limited Warranty.

    Limited Warranty on Parts

    CRYO XC™ Plus The CRYO XC™ Warranty on Parts guarantees the replacement of parts in case of defects in material and workmanship under normal use for a period of 2 Years from the date of delivery, or up to 7,000 sessions, whichever comes first.
    CRYO XC™ The CRYO XC™ Plus Warranty on Parts guarantees the replacement of parts in case of defects in material and workmanship under normal use for a period of 2 Years from the date of delivery, or up to 7,000 sessions, whichever comes first.
    CRYO LC The CRYO LC Limited Warranty on Parts includes a 2 Year Warranty on replacement of parts.

    See the Limited Warranty for additional information and conditions.

    Limited Warranty on Service

    CRYO XC™ Plus The 2 Year Limited Service Warranty includes On-Site service that covers manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 24 months from the date of the original retail purchase by the first end-user/customer or up to 7,000 sessions. Whichever comes first.
    CRYO XC™ The 2 Year Limited Service Warranty includes On-Site service that covers manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 24 months from the date of the original retail purchase by the first end-user/customer or up to 7,000 sessions. Whichever comes first.

    See the Limited Warranty for additional information and conditions.

    Limited Warranty on Parts vs Limited Warranty on Service

    The extent of service under product warranties.

    Warranty on Parts Warranty on Service
    Replacement of parts by Delivery/Mail/Post On-site Service by a CRYONiQ technician
    Troubleshooting requires operator participation Troubleshooting requires operator participation
    Cost of Shipping Parts Included (With some Exceptions) Cost of Shipping Parts Included (Without Exception)
    Can be extended for a fee Can be extended for a fee
    Included with every product purchase (24 months) Included for select products in select territories*
    Can be upgraded to Warranty on Service for a fee

    See the Limited Warranty for additional information and conditions.

    Extended or Expanded Warranty

    Under certain conditions, CRYONiQ or the local representative in the territory may run promotional offers including conditions that may extend the Limited Warranty on Parts or the Limited Warranty on Service.

    The Limited Warranty on Service may not be included with all product purchases. Reach out to to a CRYONiQ representative for more information about your purchase and warranty conditions or read your Equipment Purchase Agreement.

    Exclusions and limitations

    The Warranty Limitations and Exclusions may limit the extent of the Limited Warranty. Some conditions for this may include:

    • Technical incompatibility
    • Non-compliance to service requirements.
    • Wear & Tear / Cosmetic issues
    • Warranty Voidance

    For more information on the Warranty Exclusions and Limitations as well as Warranty Voidance, please see the Limited Warranty.

    Warranty FAQ

    Does the Limited Warranty transfer to a new owner if I sell my equipment?

    Yes. Either the old owner or the new owner will need to inform CRYONiQ about the transfer of ownership before the Warranty rights can be fully exercised. The validity and duration of Warranty are not affected by the transfer of ownership.

    What if I don’t provide required information or choose not to service my equipment?

    The Limited Warranty requires the owner/operator to follow instructions during troubleshooting and fulfill the authorized technicians requests for evidence related to the service issue. Not complying with this requirement may lead to limitations on the product Warranty or in some cases may lead to Warranty voidance.

    Can I get a Warranty extension?

    Yes, warranty extensions are available in all states for a fee.

    How do you take care of customers after the warranty has expired?

    Our Customers can request service even after the warranty period is over.
    We offer post-warranty service for a fee.
    Our options include prepaid service packages that allow the customer to keep their unit covered by a warranty.
    Please speak to a representative to get more details.

    Can I get my unit refurbished?

    Yes, we offer refurbishing services after the warranty has expired for a fee.